Refund Policy

Last Updated: September 2, 2026

At My Store, we want customers to have a positive shopping experience. If you are not satisfied with your purchase, you may contact us regarding a return or refund request in accordance with the conditions below.

Eligibility for Returns

To request a return, please contact us at Support@Euilvora.shop within 30 days of receiving your order.

Returned products should generally be unused, in their original condition, and include the original packaging and accessories when applicable. Certain products may be subject to additional return conditions because of their nature, condition, or applicable legal requirements.

We may be unable to approve a return if the product has been used, damaged after delivery, altered, or returned without the components reasonably necessary to identify or process the item.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs or other relevant information when appropriate. This information may help us investigate and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, return, refund, or another appropriate solution.

Return Process

Before sending any item back, please contact our customer support team and obtain return instructions. Customers should not send products to the business address unless specifically instructed to do so for the applicable return.

Once a return has been authorized, we will provide the applicable return instructions.

Customers may be responsible for return shipping costs for returns based on personal preference, ordering the wrong product, or other reasons not caused by an error or defect on our part, unless otherwise required by applicable law.

Refunds

After an approved return is received and reviewed, we will determine whether the refund requirements have been satisfied.

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider or financial institution.

Original shipping charges may not be refundable unless the refund relates to an error, defective product, or another circumstance where reimbursement is required by applicable law.

Non-Returnable Situations

Some items may not be eligible for return where permitted by law, including products that are personalized, customized, used in a manner that makes them unsuitable for return, or otherwise excluded based on their nature.

Any applicable product-specific return restrictions will be disclosed where reasonably appropriate.

Cancellations

If you need to cancel an order, contact us as soon as possible at Support@Euilvora.shop. We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure.